Refund & Cancellation Policy

This policy explains when and how you can cancel a booking made on the Platform and how refunds are processed. It is to be read alongside our Terms of Service.

1. User-initiated cancellation

• More than 24 hours before showtime: you may cancel your booking from the booking detail page. We will refund the ticket subtotal to your original payment method.
• Within 24 hours of showtime: bookings cannot be cancelled. No refund is payable.
• No-show: no refund.
• Convenience fee, GST and any payment-gateway charges: non-refundable in all user-initiated cancellations, as these represent services already rendered and taxes already deposited.

2. Show cancellation or rescheduling by the organiser

• If a show is cancelled by the Organiser, the entire amount paid (ticket subtotal + convenience fee + GST) is refunded automatically. No request is required.
• If a show is rescheduled, you may choose to retain your booking for the new date or request a full refund within 7 days of the announcement.
• If a show is materially altered (e.g. headlining act changes, venue moved by more than 25 km), you are entitled to a full refund on request within 7 days.

3. Refund processing

• Refunds are initiated within 48 hours of cancellation. Funds typically arrive in your account within 5–7 working days, subject to your bank or card issuer.
• Refunds are issued only to the original payment method. We cannot transfer to a different bank account, UPI ID, or card.
• You can track refund status from the booking detail page or by writing to support@tickets.example.

4. Failed payments & duplicate charges

If your payment fails but the amount is debited from your bank, banks typically auto-reverse the charge within 5–7 working days. If it doesn't, write to support@tickets.example with your booking reference, transaction reference number and screenshot — we'll coordinate with the gateway and bank for resolution.

5. Force majeure

Where a show is cancelled due to events outside the Organiser's reasonable control (e.g. fire, flood, government order, pandemic- related restrictions), the Organiser may, at its discretion, offer either a rescheduled booking, a credit usable on the Platform, or a refund of the ticket subtotal. Convenience fee and GST remain non- refundable in force-majeure scenarios.

6. Disputes

If you are not satisfied with the resolution of a refund request, please escalate to our Grievance Officer at grievance@tickets.example. Unresolved consumer grievances may be filed with the National Consumer Helpline (1915) or under the Consumer Protection Act, 2019.