Refund & Cancellation Policy

This policy explains when refunds may apply for bookings made on the Platform. It is to be read alongside our Terms of Service.

1. Customer cancellation

Tickets are non-refundable unless the show is cancelled by the organizer/platform or payment was captured without a valid ticket being issued.

• Confirmed bookings are final: once a ticket is booked and payment is confirmed, customers cannot cancel the booking from the Platform.
• No refund for change of plans: inability to attend, duplicate purchase by the customer, late arrival, or personal change of plans does not make the ticket refundable.
• No-show: no refund.
• Convenience fee, GST and any payment-gateway charges: non-refundable except where required by law or where the Organiser instructs otherwise for a show-level issue.

2. Show cancellation or rescheduling by the organiser

• If a show is cancelled by the Organiser, the entire amount paid (ticket subtotal + convenience fee + GST) is refunded automatically. No request is required.
• If a show is rescheduled, you may choose to retain your booking for the new date or request a full refund within 7 days of the announcement.
• If a show is materially altered (e.g. headlining act changes, venue moved by more than 25 km), you are entitled to a full refund on request within 7 days.

3. Refund processing

• Refunds, where approved, are initiated within 48 hours of approval. Funds typically arrive in your account within 5–7 working days, subject to your bank or card issuer.
• Refunds are issued only to the original payment method. We cannot transfer to a different bank account, UPI ID, or card.
• You can track approved refund status from the booking detail page or by writing to [email protected].

4. Failed payments & duplicate charges

If your payment fails but the amount is debited from your bank, banks typically auto-reverse the charge within 5–7 working days. If it doesn't, write to [email protected] with your booking reference, transaction reference number and screenshot — we'll coordinate with the gateway and bank for resolution.

5. Force majeure

Where a show is cancelled due to events outside the Organiser's reasonable control (e.g. fire, flood, government order, pandemic- related restrictions), the Organiser may, at its discretion, offer either a rescheduled booking, a credit usable on the Platform, or a full refund of the amount paid (ticket subtotal + convenience fee + GST).

6. Disputes

If you are not satisfied with the resolution of a refund request, please escalate to our Grievance Officer at [email protected]. Unresolved consumer grievances may be filed with the National Consumer Helpline (1915) or under the Consumer Protection Act, 2019.